Eventify Knowledge Base

You ask. We answer.

Help for event admins and organisers

Running an event on Eventify? These guides cover the admin panel: setting up your event, registration and ticketing, content, engagement features, check-in and analytics.

Fresh On Eventify

How To Login To Eventify As An Admin?How To Reset Forgotten/Lost Password?How Are User Credits Calculated?How To Host An Event On Eventify?Eventify Transfer Impact Assessment (TIA)Auto Login Feature Deprecation Notice Two-Factor Authentication (2FA)

Why Stripe's Totals Don't Match the Amounts in Eventify's Reports

Eventify Admin Settings

Where Can I Find My Billing Details?How To Find The Account Usage History?How Can I Change My Password?How To Enable SSO For Your Event?
How To Add Multiple Admins To Manage Your Event ?How Can I Submit Details for My White-label Event App?How To Troubleshoot Admin Panel Content Cache?

Setting Up An Event

How To Change The Seocode Url?How To Set The Event Dates?How To Modify The Event Tags?How To Change The Event Timezone?How Can I Set Up A Virtual/Hybrid Event?How To Manage Features Of The Event?How To Manage Live Display Features?

How to Add a Custom Domain to an Event Landing Page?

Customise The Event branding

How Does Eventify's Branding Module Work?How To Have Custom Branding On Eventify?How To Customize The App Menu?How To Customize The App Home Screen?How To Customize The Splash Screen?How To Customize The Profile Frames?How To Customize Profile Share Backgrounds?

User Registration

How to Configure Event Registration Settings in Eventify What Are the Registration Policy Types in Eventify How to Build a Custom and Dynamic Checkout Form How To Set Up A Ticket's Refund Policy?How To Make User Registration Publicly Available?How To Make A Custom and Dynamic Checkout Form?How To Update The Checkout Form Settings?How To Modify A Registration Form?How To Make Questions Mandatory in Checkout Forms?How To Add Social Links In The Registration Forms?How To Add And Sell Booths On A Floor Map?How to Add a New Floor Map?

Manage Content

How To Add Additional Event Content Using Webview?How to Use Interactive Map How to Display Advertisement Banners on Eventify?How To Add Session Files?How To Export Exhibitors?How To Export Sponsors?How To Export Speaker?How To Create & Manage Contact Lists?Sell Individual Sessions: Standalone Pricing & Purchase Links

Manage Company Profiles

How To Bulk Add Speakers?How To Bulk Add Exhibitors?How To Bulk Add Sponsors?How To Use Bulk Actions for Contacts?How To Add Different Categories Of Sponsors?How to Download Sponsor Files From the App How to Allow More Than One Person for Handling a Sponsor Profile How to Upload a File for A Speaker How to Download exhibitor files from the app How To Add Booth Staff for an Exhibitor?How to edit the sponsor form?How to edit the exhibitor form?

Event Settings

How To Add Multiple Languages For An Event in Eventify?How To Import Data To Eventify From Zapier?How To Export Data From Eventify Through Zapier On Event Based Triggers?How To Use Available Integrations?How to Integrate Hubspot?How to Integrate Salesforce?

Event Campaigns

How To Create Campaign?How To Manage Contacts in Campaign?How To Update Contact Form in Campaign?How To Add Contacts In Campaign?How To Create & Send Your First Campaign?How To Add Contacts In Campaign (Including Bulk Imports)?How To Manage Your Campaigns (Edit, Clone, Pause, Archive)?How To Manage Your Campaigns (Edit, Clone, Pause, Archive)?How To Set Up Your Contact Fields?How To Track Campaign Performance?

How to Schedule

How to download session files from the app?Can multiple speakers speak in the same session?Can I have a pre-recorded virtual session?How to Setup & Join Virtual Sessions from Eventify?How to add private sessions?How to bulk add sessions?How to know about the interested attendees for my session?How do I make paid sessions?How to add multiple tracks?How to add schedule in event?

Manage Attendees

How To Bulk Add Attendees?How To Add An Attendee Manually For Your Event?How to Send Welcome Email to Attendees?How Do I Allow Access To Selected Attendees?How Can I Update An Attendee?How To Manage Event Attendees?How to Differentiate Attendees Based On Categories or Groups?How To Manage Attendee's Private Files?How to View Attendee Login Logs Using the Activity Tab

Manage Tickets

How to Add A New Ticket ?Can One Attendee Have Multiple Tickets?How to Enable and Manage the Waitlist for Sold-Out Tickets How to Allocate Tickets Manually To Special Guests How to Delete Tickets?How Can I Check-in Attendees To The Event?How to Manage Event Passes?How to Set Up Ticket Price?How to Set Up Addon Tickets on Eventify How to Modify Your Ticket?How to Customize and Control Payment Options in Eventify?How to Export Attendee List Outside The Platform What is the process of offline payment or Pay later?

Badge Scanning, Check-In & Badge Printing

Which printers can I use to print badges?How to reassign misplaced badges?How do I print user badges onsite?How to assign different badges to different user groups?How to make accurate badges for attendees with their data?How to know how many attendees actually attended the event?How to make check-ins easier for a huge crowd?Setting up Zebra Printer How To Customize The Kiosk App?Setting up Brother Label Printer Brother Printer Error Codes
How can I export a list of people who have scanned exhibitors/sponsors?How To Manage Session Check-Ins

Eventify Analytics

How to get the event's analytics data overview?How to get the session's analytics data?How to get the speaker's analytics data?How to analyze the networking happening in my event?How to analyze the chat interactions in my event?How to analyze social interactions?How to get the sponsor's analytics data?How to get the exhibitor's analytics data?Where can I get the advertisement insights?Can I download session analytics data?How to get analytics data for a custom range?How Can I Check-in Attendees To The Event?

Outreach

How to Send Push Notification?How to Send Event-related Relevant Emails?How to Send Notifications over Multiple Channels?How to Add Redirection Content in Notifications?How to Send Notifications to A Group of Attendees?How to Schedule A Notification?How to Send Custom Notifications to Attendees?How Can I Send Across Important Information Without Notifications?What do The Statistics Signify in Outreach?How to create your own email address in Contact Support link?How To Use the Email Template Builder?How To Use the Email Template Builder?

Abstract Calls

How to collect abstracts?How to make a custom abstract collection form?How to manage a huge number of abstract submissions?How can the Abstract Reviewer tool improve the experience of abstract reviewers?Can abstracts be resubmitted?What features and functionalities does the Abstract Reviewer tool offer?

Promotions & Discounts

How to add a Promo Discount?How can I associate the promo code with a single ticket?How to add one promo code for all tickets?Can I apply multiple promo codes at the same time?How to apply percentage and amount based promo codes How does the usage limit of promo codes work?What are the benefits of a promo code?How to delete an active promo code?How Can I Sell My Tickets Outside of Eventify?

Attendee Support & Feedback

How to contact Eventify in case of issues with the event setup?How to ensure active participation from attendees in a session?How to determine a session's success?How to gather session related feedback?How to collect feedback from attendees after the event?

Engagement & Networking

How To Build A Community Within The Event?How To Create Different Types Of Communities Within The Event?How To Control Posts In A Community?How To Create Live Q&A For Sessions?
How To Setup Social Boost?How To Reset a Session Rating Form to the Global Default How To Clone a Session Rating Form in Eventify How To Export Session Rating Responses in Eventify How To Use the Star and Emoji Rating Chart in Eventify

Meetings

How To Create Meeting Rooms/Spaces?How To Restrict Meetings To Allocated Time and Space?How To Create Public Meetings?How To Allow Request Based Meetings?How To Pre-Create One-To-One Meeting?How to Connect with other attendees on 1:1 basis How To Create & Manage Meetings On Eventify?How To Setup 1-1 Meetings Using The Eventify Event App?

Guides

Exhibitors Guide Sponsors Guide Speakers Guide Troubleshooting Email Delivery Issues

Gamification

How To Add Scan QR Challenge in Gamification?How To Add Trivia Challenge in Gamification?How To Add Quest Challenge in Gamification?How To Make Use Of Gamification To Boost The Event?How to Create Multiple Scan QR Challenges at Once How Award Count and Sorting Work in the Leaderboard

Help for attendees, exhibitors, sponsors & speakers

Taking part in an event that runs on Eventify? These guides cover the event portal your organiser invited you to: logging in, your profile, the schedule, networking and meetings, your booth and leads, your sessions and abstract submissions.

Getting Started as a Participant

What Is the Eventify Attendee Portal?How Attendees and Exhibitors Log In to an Event with an Email Passcode Why Attendees Can't Log In: Every Login Message Explained How Attendees Register, Buy Tickets and Set Cookie Preferences on the Event Welcome Page How Attendees Can Complete and Edit Their Event Profile How Attendees Can Control Networking and GDPR Consent How Attendees Find Their Way Around the Event Portal Home Page How Attendees Can Search the Event and Manage Notifications How Attendees Can Find and Download Their Personal QR Code How Attendees Can Change Language, Dark Mode and Log Out How Attendees Can Contact Event Support Why Attendees Can't See a Feature in the Event Portal How Attendees Can Fix Common Portal Problems

For Attendees

How Attendees Can Browse the Event Schedule How Attendees Can Build Their Personal Agenda How Attendees Can RSVP to a Session and Join a Waitlist How Attendees Can Get Access to Paid Sessions How Attendees Can Join a Live or Virtual Session and Get Session Files How Attendees Can Check In to a Session and Rate It How Attendees Can Use Live Q&A, Polls and Session Discussions How Attendees Can Find and Connect with Other Attendees How Attendees Can Message Other Participants How Attendees Can Schedule a 1:1 Meeting How Attendees Can Accept, Reschedule or Cancel a Meeting and Invite Others How Attendees Can Set Their Meeting Availability How Attendees Can Use Public Meetings and Meeting Rooms How Attendees Can Visit Exhibitors and Sponsors How Attendees Can Explore Speakers and Their Sessions How Attendees Can Use Explore and Browse Products How Attendees Can Use Bookmarks and Notes How Attendees Can Take Part in Event Communities How Attendees Can Post on the Event Social Feed How Attendees Can Create and Share an "I'm Attending" Event Banner How Attendees Can Play Gamification Challenges and Win Rewards How Attendees Can Take Event Surveys How Attendees Can Upload Photos and Enter a Photo Contest How Attendees Can Read Event News and the Event Guide How Attendees Can Use Event Floor Maps and Location Maps How Attendees Can View Their Travel Itinerary and Vouchers How Attendees Can View Their Tickets and Orders How Attendees Can Buy a Single Session Frequently Asked Questions for Event Attendees

For Exhibitors & Sponsors

How Exhibitors and Sponsors Get Started in the Exhibitor Portal How Exhibitors and Sponsors Can Edit Their Company Profile How Exhibitors and Sponsors Can Add Gallery Images, Videos and Documents How Exhibitors and Sponsors Can Add Coupons and Deals How Exhibitors Can Add and Edit Their Products How Exhibitors and Sponsors Can Add and Manage Their Booth Team How Exhibitors and Sponsors Can View, Qualify and Export Leads How Exhibitors and Sponsors Can Customize Their Lead Retrieval Form How Exhibitors and Sponsors Can Follow Up with Interested Attendees How Exhibitors and Sponsors Can Read Their Dashboard and Profile Stats How Exhibitors, Sponsors and Speakers Can Manage More Than One Profile How Exhibitors and Sponsors Can Get More Leads from Their Booth Profile Frequently Asked Questions for Exhibitors and Sponsors

For Speakers

How Speakers Get Started in the Speaker Portal How Speakers Can Edit Their Profile and Upload Files How Speakers Can Edit Their Session Details, Videos and Files How Speakers Can Prepare for Their Session: What Attendees See Frequently Asked Questions for Speakers

For Abstract Authors & Reviewers

How Abstract Authors Can Create an Account and Log In to the Abstract Portal How Abstract Authors Can Submit an Abstract How Abstract Authors Can Track Their Submission Status How Abstract Authors Can Edit or Resubmit After Reviewer Feedback How Abstract Authors Can Manage Their Profile, Email and Password How Reviewers Can Review and Score Abstracts